Refund policy
Return & Refund Policy
Made-to-Order Products All MOODD'S products are printed on demand specifically for you. Because of this, we do not accept returns or exchanges for buyer's remorse, wrong size ordered, or change of mind.
Damaged or Defective Items If your item arrives damaged, defective, or with a print error, we will make it right. Contact us within 30 days of delivery at [your email address] with:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at didiword@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at didiword@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at didiword@gmail.com.
- Your order number
- A photo of the issue
We'll send a free replacement or issue a full refund — your choice.
Wrong Item Received If you received the wrong item, contact us within 30 days and we'll ship the correct item at no charge.
Lost Packages If your order is marked delivered but you haven't received it, please contact us within 7 days. We'll investigate with the carrier and resolve the issue.
Cancellations Orders can be cancelled within 24 hours of purchase. After that, production has typically begun and cancellations cannot be guaranteed.
Refund Processing Approved refunds are processed within 5–10 business days back to your original payment method.
Contact Us didiword@gmail.com | moodds.store